Shipping, Return & Refund Policy

Shipping Policy

We offer shipping to customers worldwide.

Processing Time:

Orders are processed within 2-3 business days.

Shipping Time:

Delivery times vary by location.

Domestic shipping: 3-7 business days.

International shipping: 7-21 business days.

Shipping Costs:

Shipping fees are calculated at checkout and depend on your location and order size.

Order Tracking:

Once your order is shipped, you will receive a tracking number via email.

Please note: Shipping times may be affected by holidays, customs delays, or unexpected circumstances.

Return Policy

We want you to love your purchase. If you are not satisfied, we’re here to help.

Eligibility:

Returns apply only to physical products. Digital products cannot be returned or refunded.

You can request a return within 14 days of receiving your item.

Condition: Items must be unused, in original condition, and in original packaging.

Non-Returnable Items: Downloadable digital products

Return Shipping:

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service or purchasing shipping insurance.

To start a return, please email us at shabnam@chronicwellnesslounge.com with your order number and reason for return.

Refund Policy

Once we receive and inspect your returned item, we will notify you by email.

Approved Refunds:

Refunds will be processed back to your original payment method within 5-7 business days.

Partial Refunds:

Items not in original condition, damaged, or missing parts may receive a partial refund.

Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at shabnam@chronicwellnesslounge.com.

Questions?

If you have any questions about shipping, returns, or refunds, please contact our support team at shabnam@chronicwellnesslounge.com. We’re happy to help.